CANCELLATION OF EVENTS DUE TO CORONAVIRUS
Due to increasing health concerns relating to the spread of the Coronavirus Disease (COVID-19), the REN XUE Teachers Continuing Education and Annual Public Retreat in Portugal has been cancelled.
The decision was not an easy one and we appreciate this decision may significantly inconvenience many of you. However, we hope that you can understand that at the heart of this decision was the health and wellbeing of our REN XUE community.
We have also prepared some information below that we hope will answer many of your questions. If you have further questions about your specific circumstances that are not answered below, please contact our Executive Director, Trina King, on firstname.lastname@example.org
Click on any of the links below to jump to further details :
|Fees and Refunds
– Will my registration fees be refunded?
The Decision to Cancel
The safety and wellbeing of our community is our top priority. Due to rapidly escalating health concerns relating to the spread of the coronavirus (COVID-19), it is no longer possible to deliver our retreats without risk to our community. As such, we have decided to cancel our US and European retreats and events.
We recognize that the timing of this decision may significantly inconvenience many of you. However, we have made this decision out of deep respect and concern for the health and wellbeing of our registrants, staff, vendors, and our global REN XUE community.
Is it possible this decision may be reversed prior to the event if the situation improves?
No. Now the decision has been made to cancel the events, this decision will not change. Even if the coronavirus (COVID-19) situation significantly and unexpectedly improves, the cancellation remains a final decision.
Does this decision also include the live streaming event?
Yes, unfortunately, it does. Yuan Tze and Melissa will not be travelling to the US, so there will be no live streaming event at this stage.
Fees and Refunds
Will my registration fee be refunded?
As per the REN XUE International Cancellation Policy, you will be refunded the full fee amount paid.
- In order to support us to administer these refunds, we ask that you fill in a request for refund for the May Retreat in Odemira, Portugal, please click here.
- For refunds for the April Retreat in California, USA, please refer to the letter you were sent by the REN XUE of the Americas’ retreat organizers.
Travel Expenses and Visas
I have already paid for my travel, what happens to that cost?
You will need to contact your travel provider or travel insurance provider about obtaining a refund. Please note that many travel insurance providers have a pandemic exclusion.
We have prepared an Official Letter of Cancellation, should you wish to present this to your provider. Our hope is that this will encourage them to honour all travel refunding requests from attendees.
What do I do if I have a travel visa that I will now no longer require due to the event cancellation?
If your visa is affected by our decision to cancel our events, we recommend that you contact the immigration organization that issued your visa to understand the options available to you.
Teacher’s Continuing Education Program
How will REN XUE Support Teachers in Continuing Education Training 2020?
We are beginning to explore ways in which we can offer Continuing Education in an online format.
As soon as we have more information, we will share it with you via the Teacher Update newsletter. If you are not subscribed to this, please contact Bridget via email@example.com
Will a certificate of completion for my next completed level of Ren Xue Teacher Training be sent to me?
As we will not be able to distribute and celebrate REN XUE Teachers passing new qualifications at the retreat, certificates will be given to newly qualified teachers at the next available opportunity.
Are the November Continuing Education Training event and Public Retreat in Rotorua, New Zealand still going ahead?
Yes, at this stage these events are still going ahead. However, we will continue to monitor the Conoravirus situation carefully and will let you know as soon as possible if we need to cancel this event. We will take advice from WHO, the New Zealand Ministry of Health and local Public Health Authorities in making this decision.
How will I obtain my certificates for a new level of qualification?
Our team is currently assessing the impact this cancellation may have on the capacity required for the November retreat. When we have more details we will share this with you.
The health and safety of our REN XUE community, teachers and staff are a priority. We will continue to monitor the situation closely and follow the recommendations of WHO and each country’s Public Health Authority.
We are providing guidance and support to our REN XUE teachers, but as this is a rapidly evolving situation, we advise that they and their students should ultimately take direction from WHO and their country’s Public Health Authority
What countries have confirmed cases of Coronavirus (COVID-19)?
To view an up-to-date list of countries with confirmed cases of coronavirus, please view the WHO Novel Coronavirus (COVID-19) Situation dashboard.